REFUND POLICY

Refund Policy

Thank you for choosing SwissWears!

 

We strive to ensure that all our watches meet the highest standards of quality and craftsmanship. We also provide detailed product visuals and information, including high-quality photos and videos, to ensure you are confident in your purchase. However, we understand that things don’t always go as planned. Below is our policy regarding exchanges and refunds.

 

Exchanges:

Eligibility: Watches that are unworn and in their original packaging can be exchanged within 2-5 days of delivery.

Shipping Costs: The customer is responsible for covering the shipping costs associated with both returning the original watch and receiving the exchange.

Duties & Taxes: Any import duties or taxes incurred during the exchange process are the customer's responsibility.

Refunds:

Final Sale: We do not offer refunds for watch purchases. All sales are considered final.

Additional Information:

This policy does not affect your statutory rights, which may vary based on your location.

 

For further assistance or inquiries, please contact our customer service team at info@swisswears.com.

 

Watch Purchases: Final Sale with Manufacturer Warranty

Please note that all watch purchases are final. While refunds are not offered, we are committed to your satisfaction and the quality of our products. Should there be an issue with your watch upon delivery, we will coordinate with the manufacturer to either repair or replace the item at their discretion.

 

Here’s how it works:

 

We will arrange to have your watch returned to the manufacturer for evaluation.

Processing times for repairs or replacements vary depending on the manufacturer’s schedule.

Additional Information:

We use protective packaging to minimize the risk of damage during shipping.

For further inquiries or to discuss the warranty process, please contact our team at swisseta50@gmail.com.