Shipping & Returns
Shipping Policy
The shipping policy for Superclone Swiss Movement Watches outlines the estimated delivery times for orders based on the destination. Customers in the mainland USA can expect their orders to arrive within 7-10 days, depending on their location. Delivery to the United Kingdom and mainland Europe is estimated to take 7-15 days, while delivery to other locations around the world may take 7-15 days, depending on the location.
Superclone Swiss Movement Watches uses various couriers to ensure the safe delivery of orders, including EMS Express, UPS, DHL, TNT, and FEDEX. The choice of courier is based on the safety of the package rather than speed, and the company has the logistical network to make the best choice for its clients. All orders are carefully checked and bubble-wrapped before being shipped out.
In addition to the aforementioned courier options, Superclone Swiss Movement Watches may also use other shipping methods for certain destinations. For deliveries to South American countries, AIR MAIL REGISTERED Services may be used for added security. This shipping method is considered to be a safer option for these destinations.
To ensure the successful delivery of orders, customers are required to provide their full name, full address with postal code, and telephone number. This information is necessary to guarantee the delivery of the package. All orders require a signature upon delivery, which is standard practice for the carriers used by Superclone Swiss Movement Watches.
Delivery charges for Superclone Swiss Movement Watches are free for all destinations worldwide. This is a great benefit for customers, as they can have their orders delivered to any location without incurring additional fees.
Delivery times for EMS Express with online tracking are estimated at 7-15 days, depending on the destination and customs clearance. This service includes online tracking, which allows customers to track their packages at various stages of the delivery process. Customs clearance and delays may be unavoidable, but Superclone Swiss Movement Watches assures customers that there is nothing to worry about in these cases.
Delivery via REGISTERED AIRMAIL is estimated at 19-28 working days, again depending on the destination and customs clearance. This shipping method is used for certain destinations where the other options may not be available or may not be the safest choice.
Before any orders are shipped out, they undergo a thorough quality inspection to ensure that they are in perfect condition. Superclone Swiss Movement Watches guarantees that all watches will be in 100% brand-new condition upon arrival to the customer
Return & Exchange Policy
No Return, No Refund, Only Replacement Policy
We appreciate your business and are committed to providing high-quality products and excellent customer service. However, please understand that we do not offer returns or refunds under any circumstances, but we do offer exchanges.
This policy is in place for a number of reasons, including the following:
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Many of our products are customized or made to order, and therefore cannot be resold once they have been purchased.
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We are unable to resell products that have been returned or used, even if they are in good condition.
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We do not have the resources to process returns, refunds, and exchanges, and offering these options would significantly increase our costs and prices.
We carefully vet and select only the highest quality products to offer to our customers, and stand behind the craftsmanship and materials used in the production of these items. In addition, we do not want to encourage the resale of used or potentially defective items.
We understand that there may be instances where you are not completely satisfied with your purchase. In these cases, we encourage you to reach out to us within 5 Days after delivery, to see if there is anything we can do to address your concerns. We will be happy to offer a replacement for any defective product or a product that is not up to Quality.
If you would like to exchange your item for another size, color, or product, please contact us on Whatsapp at +919939504707 within 5 days of receiving your item. Our team will provide you with instructions on how to ship the item back to us.
Please make sure that the item is in
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it's original packaging
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unused
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In the same condition that you received it.
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You will be responsible for paying the shipping costs for returning the item. We will ship your new item within 1-5 business days of receiving the returned item.
Please note that any shipping or handling costs associated with the replacement process will be the responsibility of the customer. Custom or import duties may also apply to the replacement product and it is the responsibility of the customer to take care of it.
We also inform you that before dispatching the product we do a quality check and share a video with you.
Additionally, Our products also come with a warranty period of 2 Years. If any of our products are under warranty and you are facing any issues, please contact us.
To ensure that our parcels are shipped safely and securely, we take a number of precautions. For example,
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we value each parcel at less than $50 to minimize the risk of customs inspections.
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We also bubble wrap the contents to protect them during transit.
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Additionally, we mark each parcel as already paid to avoid any additional fees or charges.
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To make the process as convenient as possible for our customers, we offer door-to-door delivery.
As a seller, We ship our products carefully to avoid any problems, we are only responsible for exporting custom clearance. It is the responsibility of the buyer to take care of importing custom clearance. We are not responsible for any lost or transit parcels that may occur during the shipping process. If you have any concerns about the shipping of your parcel, please do not hesitate to contact us and we will be happy to assist you.
We value our customers and their satisfaction and hope that this no refund/exchange policy will not discourage you from shopping with us. We are confident that you will be pleased with the quality and value of the items you purchase from us, and we stand behind them with our commitment to excellence.